Frequently Asked Questions

Q: How much is shipping/postage?

 

A: Shipping is calculated based on size, weight, and location.

If you are in the UK postage starts at £1.25 for postcards and increases to £5.00 for my Limited Edition Fine Art Prints.

If you are outside the UK postage starts at £2.50 for postcards and increases to £10.00 for my Limited Edition Fine Art Prints. Shipping for commissions and originals may be more than this and is calculated on a case-by-case basis depending on size, insured value, and destination country.

 

Q: Do you ship worldwide?

 

A: I ship to Europe, the United States, Canada, New Zealand, Singapore, and Australia. I am in the process of adding additional countries to my shipping destinations so if you don’t see your country on the list please get in contact.

 

Due to customs changes in Europe, you may be liable to import and VAT charges in your country upon receiving your package.

 

Q: When will I get my order?

 

A: I aim to send all in-stock products within 4 days. All UK orders are sent first class and signed for and you will receive a tracking ID with a notification that your order has been dispatched (with the exception of postcards). UK orders take between 1-2 business days to arrive.

 

Tracking availability for international orders varies by country. Typically they arrive within 2-6 weeks but delays do happen.

 

Q: Do you offer priority shipping?

 

A: I do not offer rush shipping at this time.

 

Q: I am an international customer and my tracking number has stopped updating. Is my package lost?

 

A: Depending on the country will depend on how the tracking number is handled. Often the tracking number for standard shipping will stop updating once your package has left the UK (it will say something like International distribution center or received by customs).

 

If your package does not arrive after 8 weeks of the shipping date then please get in contact with me.

 

Due to Brexit, orders to Europe including ROI are experiencing longer delays and customs hold-ups that are beyond my control.

 

Q: If I order an in-stock item along with a pre-order item, when will my items ship?

 

A: Orders containing pre-order items will not ship until all items are ready.

 

Q: I accidentally entered the wrong address for my order. What do I do?

 

A: Please email me at ruth@ruths-portraits.com as soon as possible with your order numbers and the correct shipping address. If the order has not shipped, I can change the address.

 

If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses issued by the buyer and no refunds will be issued.

 

Q: Will you mark international orders with a lower value to avoid customs and/or taxes?

 

A: No, this is illegal. Buyers are responsible for all taxes and fees associated with their orders. This includes commissions and originals as well as prints. Please bear this in mind when placing an order.

 

Q: Can I include a gift message or a note with my order?

 

A: Yes! I love when my art is sent as a gift. Please message me as soon as possible with your order number and message and whether you require unbranded packaging.

 

Q: Do you offer cancellations, returns, or exchanges?

 

A: All sales are final and I do not offer cancellations, returns or exchanges. This applies to pre-orders. Please read each description carefully. If you have mistakenly ordered duplicate items please email me. I can refund you for them so you only receive the quantity you intended to purchase.

In the unlikely event that you have received the wrong product due to my error, please submit photographic proof via email and I will be happy to send a replacement product.

 

Q: Can I get your artwork tattooed?

 

A: I currently have a tattoo ticket policy. If you are interested please contact me at ruth@ruths-portraits.com